The costs of all activities precisely designed to prevent poor quality in products or services.
“Total Cost Of NotDevelop A Quality Product or Service“
Any work redone, the cost of quality increase rapidly, any cost that would not have been expended if quality were perfect contributes to the cost of quality.Our primary focus is on bridging the gap between business, development and QA to realize measurable business value from their information technology enabled investments.Our COQ framework help to develop seep-out process in IT environment.
Prevention Costs: Cost of all activity designated to prevention poor quality product or any IT services.
Appraisal Costs: The costs associated with measuring, evaluating or auditing products or services to assure conformance to quality standards and performance requirements.
Failure Costs: The costs resulting from products or services not conforming to requirements or customer/user needs. Failure costs are divided into internal and external failure categories.
Internal Failure Costs: Failure costs occurring prior to delivery or shipment of the product, or the furnishing of a service, to the customer.
External Failure Costs: Failure costs occurring after delivery or shipment of the product and during or after furnishing of a service to the customer.
Total Quality Costs: The sum of the above mentioned costs. This represents the difference between the actual cost of a product or service and what the reduced cost would be if there were no possibility of substandard service, failure of products or defects in their manufacture.